Mumbai, India
info@yebhideal.com

Refund & Return Policy

It is our pride privilege to service your order as per your expectations. In the unlikely event where we has failed to service your order in good condition or is different from what you had ordered, you may return the product unused, in its original packaging, for a refund or an exchange, within 48 Hrs. from the date on which these goods are  delivered.”Yebhideal” and You has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it the item is faulty, or not what you ordered. All purchases are non-returnable and non-refundable unless the product is damaged, defective or incorrectly shipped. 

The policy will not cover some of the categories and products due to hygiene reason, perishable nature and branded products or covered under manufacturer warranty. In case of any kind of malfunction or defect on products covered under the manufacturer warranty, the item will need to be taken to the nearest service station authorized by the manufacturer. 

10 Day Replacement Guarantee
All physical products sold on www.yebhideal.com are covered under our 10 Day Replacement Policy. Notify us of any manufacturing defects at the time of delivery or within 10 days from the date of delivery and we will issue a brand new replacement to you at no extra cost.
In order to get a defective item replaced

  • Contact Customer Care via the Contact us tab within 12 hours from the time of delivery.
  • The defective product or part will be recalled and a replacement will be shipped immediately.

Please note –

  • Replacement can be for the entire product or part(s) of the product subject to availability of the same with yebhideal.com.
  • Replacement is offered for the products sold by yebhideal.com only.

Procedure to Return a Product
1. To return the product, please ensure that the product is not used.
2. Please ensure that the product is in its original packaging of the product along with its invoice.
3. Please connect with our customer care via mail, call or feedback within 12Hrs. of having received the product.
4. The customer care team will validate the request by checking the timelines, product applicable for return policy and shall take the request for refund or exchange.
5. The product should be packed in its original packing and the shipping cost has to be borne by customer.
6. Please share the airway bill number with our customer care for records and tracking.
7. The refund process will be initiated once we received the product(s).
8. We will refund the money the way the payment was made or store credit.

Following shall not be eligible for return or replacement –
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been used or installed;
• Products with tampered or missing serial / UPC numbers;
• Any damage / defect which are not covered under the manufacturer’s warranty;
• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered;

  • No returns on the basis of size issues shall be entertained. Kindly check all measurements before buying.
    • All specifications of the product are clearly mentioned on the website, no returns shall be entertained on the basis of non satisfaction. Kindly check all specifications before making a purchase.
    • Colors in images might vary a bit as compares to the original product.
    • Products damaged or used post delivery acceptance, do not qualify for the Return Policy.
    • Products such as skin care, perfumes, medicines etc is excluded due to hygiene conditions and perishable nature.
    • Policy shall not be applicable for products where the delivery time has crossed 24Hrs.

      As per points mentioned in the exclusion, we are not liable to accept the product back. Request to cancel the order and refund will not be entertained.

      Cancellation Policy
      In case we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. 

      DISCLAIMER
      Yebhideal.com makes every effort to present accurate and timely information regarding the products we have for sale. However, it is possible that discrepancies or inaccuracies may arise if Yebhideal.com receives inaccurate information from our suppliers or other outside sources. Should you encounter any information on our site that you deem inaccurate, please inform us at info@yebhideal.com  

      DISCLAIMERS OF WARRANTIES & PRODUCT LIABILITY
      Yebhideal.com has made this service available to use as a matter of convenience. Yebhideal.com expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. Yebhideal.com also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Yebhideal.com does not warrant that this site, its servers, or e-mail sent from Yebhideal.com are free of viruses or other harmful components. Yebhideal.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

      The Service(s) of Yebhideal.com is provided on an “as is” basis without warranties of any kind, whether express or implied. Yebhideal.com does not represent or warrant maintaining the confidentiality of information; although Yebhideal.com’s current practice is to ensure reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the User.

      Yebhideal.com will not be responsible for any damage suffered by Users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

      User agrees and acknowledges that User shall be solely responsible for User’s conduct and that Yebhideal.com reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall Yebhideal.com, its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Yebhideal.com sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement.

      Yebhideal.com therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

      Yebhideal.com shall not be liable for any delay / non-delivery of purchased goods by the Logistics Company, vendors, trade organization/s, manufacturers / shop etc. (vendors), due to flood, fire, wars, acts of God or any cause that is beyond the control of Yebhideal.com.

      Notwithstanding anything contained herein, Yebhideal.com acts only as booking agent/platform to facilitate / integrate transactions between the buyers and sellers through various platforms (online web store, call centre, mail order catalogues, SMS. etc.) for various vendors/affiliates/merchants and shall in no way be responsible for any quality of product, damages, losses, expenses and/or taxes incurred by Users for the products or if the vendors/affiliates/merchants is not able to service the order of the User for any reason or any misrepresentation of any sort by the vendors/affiliates/merchants. In no event shall Yebhideal.com, its partners, officials, representatives and employees be liable for any damages or claims relating to products sold through its various platforms.

      All prices, unless indicated otherwise are in Indian Rupees. The availability of products is subject to change without prior notice at the sole discretion of Yebhideal.com and orders can be cancelled if the product goes out of stock.

      Yebhideal.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price which may be higher or lower than published. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or debit card or otherwise. In the event the payment has been processed by Yebhideal.com the refund amount shall be credited to your credit card account and duly notified to you by email or sent by cheque.

      In a credit/debit card transaction, you must use a credit /debit card that is issued in the name of the User. Yebhideal.com will not be liable for any credit/debit card fraud because of the card being used fraudulently. The liability to use a credit/debit card or a net banking transaction fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusively on the User.

      Any request for cancellation of orders once duly placed on the site, shall not be entertained.

      In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Yebhideal.com for re-delivery shall be claimed from the User placing the order.

      All products are duly screened and assured by the vendors to ensure that the products are of the standard, quality, composition, style or model that they represent and as displayed on Yebhideal.com on behalf of the vendor/merchant/affiliate/merchant. All and any additional information/description, etc. for a product that is displayed/showcased on Yebhideal.com is on behalf of the vendor/merchant/affiliate/manufacturer and is as provided to Yebhideal.com. Yebhideal.com does not take any responsibility for any incorrect or error in the display/showcase of such information.

      Presently, the service(s) of Yebhideal.com Shopping are being offered free. However, Yebhideal.com reserves the right to charge a fee for any or such facilities or freight or handling charges or shipping charges or statutory taxes. Yebhideal.com and its affiliates reserve the right to cancel orders for the product in their sole discretion for any reason which can include but not limited to, the product being out of stock, or for any other reason without intimation to the User.

      Actual colors and dimensions may differ from the screen image of the product. 

      INFORMATION LIABILITY
      In no event shall Yebhideal.com or any of its sources be liable for any direct, special, incidental, indirect, or consequential damages whatsoever (including but not limited to: damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site.

      Information on the Yebhideal.com web site may not be reproduced, copied, or altered without the express written consent of Yebhideal.com and its affiliates.

      TERMINATION
      Yebhideal.com may terminate this Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this portal or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which Yebhideal.com and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to Yebhideal.com and its third party providers or distributors, as applicable 

      NO RESALE OF SERVICE
      You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.